Search found 106 matches

by Outages.io_Support
Tue Oct 27, 2020 9:46 am
Forum: Windows
Topic: setup error
Replies: 5
Views: 374

Re: setup error

Hi Linda, The first question is, was this the very first time you installed or a second time? Meaning, was it on the second time that you saw a notice that the software was already installed? If you don't see the service then it means the installation never completed which means that if you are seei...
by Outages.io_Support
Tue Oct 27, 2020 9:44 am
Forum: Outages.io features, agent or service questions
Topic: Extracting the Dashboard data into a report
Replies: 6
Views: 424

Re: Extracting the Dashboard data into a report

Hi, As an update, I don't know if you've seen it but we now have the first sharing of reports. It can be found when you go to the Light dashboard view. You can also download an image of the report to post somewhere else. We continue to work on this and once we have it where we'd like, we'll look at ...
by Outages.io_Support
Fri Oct 23, 2020 11:17 am
Forum: Outages.io features, agent or service questions
Topic: agent installation
Replies: 1
Views: 19

Re: agent installation

Hi, Let's start with some basic things. First, near the top of the starter_linux_ocp.sh script, is the version number 1.0.3? Second, did you set the 'start' path in the script? It's on the 7th line I believe. start="/xxx" (set the path where you want to have the agent downloaded to and running from)...
by Outages.io_Support
Fri Oct 23, 2020 10:57 am
Forum: Outages.io features, agent or service questions
Topic: How to activate extended features in agent
Replies: 5
Views: 60

Re: How to activate extended features in agent

Hi James, It turns you the agent ID you gave earlier was in fact a software agent that you had installed and not the hardware agent that you ordered along with extended. Therefore, the update was done on your software agent and not your hardware agent. We see that you activated the hardware agent be...
by Outages.io_Support
Wed Oct 21, 2020 5:12 pm
Forum: Outages.io features, agent or service questions
Topic: How to activate extended features in agent
Replies: 5
Views: 60

Re: How to activate extended features in agent

Hi James, I see why now. When someone orders a hardware agent and extended at the same time, we figure it will take at least a few days to get to the member. We set the starting date of the Extended reports a few days into the future. Based on this however, from now on, we'll start it when the order...
by Outages.io_Support
Tue Oct 20, 2020 9:26 am
Forum: Outages.io features, agent or service questions
Topic: How to activate extended features in agent
Replies: 5
Views: 60

Re: How to activate extended features in agent

Hi James,

It should have been updated shortly after your purchase.
Have you tried to access the Historical menu, that's one of the functions that opens up and so do a lot of Notification options.

Can you share the agent ID please so I can look into it.
by Outages.io_Support
Wed Oct 07, 2020 9:24 am
Forum: Outages.io features, agent or service questions
Topic: Speed test: Outage label
Replies: 2
Views: 141

Re: Speed test: Outage label

Hi, After spending quite a bit of time on this yesterday, we think this is something we have to dig into deeper. We ran some tests, have some results that seem to imply there is something that is not quite right and this means needing to do some longer term testing. What's happening is something lik...
by Outages.io_Support
Tue Oct 06, 2020 5:25 pm
Forum: Outages.io features, agent or service questions
Topic: Speed test: Outage label
Replies: 2
Views: 141

Re: Speed test: Outage label

Hi,

Apologies for the long delay in replying. For some reason, we did not see an email about this post.
Let me do a little research and I'll reply once I've looked at your reports.
by Outages.io_Support
Mon Sep 28, 2020 6:17 pm
Forum: Outages.io features, agent or service questions
Topic: Extracting the Dashboard data into a report
Replies: 6
Views: 424

Re: Extracting the Dashboard data into a report

Hi, here is a little insight into something going on in the background. One of the features missing for a long time has been having the ability to share information with others. Today, we completed a first phase of a sharing feature that should be available soon. Community members will be able to sh...
by Outages.io_Support
Fri Sep 18, 2020 1:54 pm
Forum: Outages.io success stories
Topic: Started using Outages.io
Replies: 3
Views: 327

Re: Started using Outages.io

Thanks for the clarification. Our agent doesn't have the capability to know about any other devices on your network because it doesn't have access to anything and is likely connected to a switch which doesn't allow devices to see each others traffic. It acts as just another connected item on your ne...