Search found 256 matches

by Outages.io_Support
Fri May 07, 2021 7:02 pm
Forum: Outages.io features, agent or service questions
Topic: Login redirects to Let Us Know
Replies: 7
Views: 128

Re: Login redirects to Let Us Know

Hi again, We spent time going over all of the logs, traces and things that could help us to see where this problem might be but we cannot find anything. In fact, others have signed up today, some answered, some did not and no one got stuck. The dev says that if you are willing, a google meeting to s...
by Outages.io_Support
Fri May 07, 2021 12:41 pm
Forum: Outages.io features, agent or service questions
Topic: Login redirects to Let Us Know
Replies: 7
Views: 128

Re: Login redirects to Let Us Know

Thanks.

I've sent this to the person that can find out what is going on. Strangely, we are seeing others signing up so definitely need developer input on this.
Unfortunately, it's a day where he is out most of the day but I'm sure he will reply as soon as he learns about this and we'll update here.
by Outages.io_Support
Fri May 07, 2021 7:49 am
Forum: Outages.io features, agent or service questions
Topic: Login redirects to Let Us Know
Replies: 7
Views: 128

Re: Login redirects to Let Us Know

Hi, I notice the form is cut off in your images. Are you using a mobile or is it just that the image isn't fitting for what ever reason? To save you time, we are happy to help you with this. Can you provide some info that can help us to know what your account name is on OCP. For example, is your ema...
by Outages.io_Support
Thu May 06, 2021 6:57 pm
Forum: Outages.io features, agent or service questions
Topic: Login redirects to Let Us Know
Replies: 7
Views: 128

Re: Login redirects to Let Us Know

It seems that avoiding the sign up questions sends the person back to them. I just tested and it seems to work fine. We know from experience that even when we test something, there could still be a problem that we just aren't seeing. Can you continue with the sign up and see where you get and let us...
by Outages.io_Support
Mon May 03, 2021 6:25 pm
Forum: Outages.io features, agent or service questions
Topic: How are speed tests calculated?
Replies: 5
Views: 260

Re: How are speed tests calculated?

Yes, most consumers just take it on the chin, it's less frustrating than fighting for what is right or what you are owed.
by Outages.io_Support
Wed Apr 28, 2021 4:11 pm
Forum: Outages.io features, agent or service questions
Topic: Purchased HW Agent + Service and it looks like I no longer have the servce
Replies: 7
Views: 284

Re: Purchased HW Agent + Service and it looks like I no longer have the servce

Can you share the agent ID please. Is it 127393? If so, it should be fine now. Can you check.
by Outages.io_Support
Wed Apr 28, 2021 3:25 pm
Forum: Outages.io features, agent or service questions
Topic: Purchased HW Agent + Service and it looks like I no longer have the servce
Replies: 7
Views: 284

Re: Purchased HW Agent + Service and it looks like I no longer have the servce

Thanks for letting us know. It must be something else related to recent updates.
Someone will look into this and update here shortly.
by Outages.io_Support
Sun Apr 25, 2021 11:07 am
Forum: Outages.io features, agent or service questions
Topic: How are speed tests calculated?
Replies: 5
Views: 260

Re: How are speed tests calculated?

I think some information has gone missing because there used to be a lot more information about how the speed testing works and what the meanings represent. I'll have to look into that and have this information be included into the 'about this page' for speed testing. Parts of this reply will likely...
by Outages.io_Support
Fri Apr 23, 2021 1:03 pm
Forum: Outages.io features, agent or service questions
Topic: Purchased HW Agent + Service and it looks like I no longer have the servce
Replies: 7
Views: 284

Re: Purchased HW Agent + Service and it looks like I no longer have the servce

From what I can understand, it seems that when one of the new services wsa introduced recently, some agents seemed to be missing some code because they were in use at the time. This has been rectified now and all should be ok.

Thank you for letting us know about this.
by Outages.io_Support
Fri Apr 23, 2021 12:07 pm
Forum: Outages.io features, agent or service questions
Topic: Purchased HW Agent + Service and it looks like I no longer have the servce
Replies: 7
Views: 284

Re: Purchased HW Agent + Service and it looks like I no longer have the servce

Hi,

I just passed this on to a developer and he is looking into a possible bug.
In the meantime, he has re-enabled everything for you.

Can you let us know when you first noticed this problem?