Search found 264 matches

by Outages.io_Support
Sun May 30, 2021 8:25 am
Forum: Outages.io features, agent or service questions
Topic: On your local network
Replies: 10
Views: 674

Re: On your local network

I'm glad you might be able to find help using the information you've been able to gather. Keep in mind that many providers will dismiss any information you might provide, at least initially. This seems to be the pattern in our experience. You might luck out and if not, persist. Try posting your shar...
by Outages.io_Support
Thu May 27, 2021 1:07 pm
Forum: Outages.io features, agent or service questions
Topic: On your local network
Replies: 10
Views: 674

Re: On your local network

Looking at your reports, this is how I am interpreting things. The first hop is your LAN, the seconc hop you said is your provider. You have one router, theirs and the problem is between the router and their network. Pings all the way back to our network in the USA aren't all that bad, on average ar...
by Outages.io_Support
Wed May 26, 2021 12:55 pm
Forum: Outages.io features, agent or service questions
Topic: On your local network
Replies: 10
Views: 674

Re: On your local network

Hi, just checking in, is it still better now that the PC is hard wired?
by Outages.io_Support
Fri May 21, 2021 8:41 am
Forum: Outages.io features, agent or service questions
Topic: On your local network
Replies: 10
Views: 674

Re: On your local network

Hi, I'm looking at your agent details right now. Let's see what we can figure out from the information we have and get some more while we're at it. You don't mention which model of the gateway that you have but I assume it is the only device in the house/building and that it offers both LAN connecti...
by Outages.io_Support
Wed May 19, 2021 9:41 am
Forum: Outages.io features, agent or service questions
Topic: On your local network
Replies: 10
Views: 674

Re: On your local network

Hi,

Can you share the agent ID and I'll take a quick look.
Can you also share a little about the setup.
For example, your own router/modem or your own router, then the providers, that kind of info would help.
by Outages.io_Support
Mon May 17, 2021 2:45 pm
Forum: Outages.io features, agent or service questions
Topic: Extended Service Purchase not shown/available on my agent
Replies: 3
Views: 231

Re: Extended Service Purchase not shown/available on my agent

Hi,

No need for the agent ID, I found it.

Thanks to your input, we found a small bug that caused your extended reports to be taken away. When the trial period ended, it put your agent into the community level in error. This has been rectified and we apologize about the error.
by Outages.io_Support
Mon May 17, 2021 11:08 am
Forum: Outages.io features, agent or service questions
Topic: New Startup Procedure
Replies: 1
Views: 159

Re: New Startup Procedure

Hi,

Other than pings and information about the agent communicating, nothing will show up until there are actual events.
Can you share the agent ID and I'll take a look to make sure everything looks ok.
by Outages.io_Support
Mon May 17, 2021 11:02 am
Forum: Outages.io features, agent or service questions
Topic: Extended Service Purchase not shown/available on my agent
Replies: 3
Views: 231

Re: Extended Service Purchase not shown/available on my agent

Hi,

Can you share the agent ID so I can look into this. And please don't worry, any data accumulated will show even if you cannot see it all now.
by Outages.io_Support
Fri May 07, 2021 7:02 pm
Forum: Outages.io features, agent or service questions
Topic: Login redirects to Let Us Know
Replies: 7
Views: 432

Re: Login redirects to Let Us Know

Hi again, We spent time going over all of the logs, traces and things that could help us to see where this problem might be but we cannot find anything. In fact, others have signed up today, some answered, some did not and no one got stuck. The dev says that if you are willing, a google meeting to s...
by Outages.io_Support
Fri May 07, 2021 12:41 pm
Forum: Outages.io features, agent or service questions
Topic: Login redirects to Let Us Know
Replies: 7
Views: 432

Re: Login redirects to Let Us Know

Thanks.

I've sent this to the person that can find out what is going on. Strangely, we are seeing others signing up so definitely need developer input on this.
Unfortunately, it's a day where he is out most of the day but I'm sure he will reply as soon as he learns about this and we'll update here.