Search found 18 matches

by Mike
Sun May 10, 2020 9:49 am
Forum: Outages.io features, agent or service questions
Topic: Feedback needed - Light dashboard view
Replies: 0
Views: 1724

Feedback needed - Light dashboard view

By now, everyone must have noticed the Light dashboard view. The point behind it is that many people install an agent, wait then don't always understand what is being shown. We want to make Outages.io as simple as possible to use for everyone from non technical to technical. What are your thoughts o...
by Mike
Thu May 07, 2020 7:10 am
Forum: Internet stories
Topic: Our local provider would not admit it
Replies: 1
Views: 2760

Re: Our local provider would not admit it

These are the kinds of things we love to hear about.
Thank you for sharing this experience.
by Mike
Sat Apr 18, 2020 6:52 am
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

Not sure if you ordered the new hardware yet.
It would be nice if you could just install another agent or two in your neighborhood.
Then you could confirm better if it's your router or something on the providers side.

Mike
by Mike
Wed Apr 15, 2020 6:12 pm
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

Ok, keep me informed. I sure hope that's what the problem is. BTW, another way to help confirm is to install another agent (or more) in the area. That will tell you if there is a common problem that others are seeing as well. If others in the area are also seeing problems with that second hop, that ...
by Mike
Wed Apr 15, 2020 5:34 pm
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

I wish there was another way than buying a router especially if that is not the problem.
I assume you've looked at the routers logs to see if you can spot anything?
by Mike
Wed Apr 15, 2020 5:11 pm
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

Hi, Well, without any physical access, here's what I think. The majority of the issues are definitely on hop 2. Hop 2 seems to be the WAN side of your router. The WAN side of the router seems to change IP's quite a bit which means it's getting a DHCP IP upstream. I assume you don't have a fixed (sta...
by Mike
Wed Apr 15, 2020 8:08 am
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

Got it. The new agent seemed to have the same private IP as the 507 and I wanted to make sure you had removed the old one if that was the same PC. It's interesting that the DNS servers aren't showing up. There was a bug some time back but it's been fixed. Now, back to your question. Upon a first loo...
by Mike
Tue Apr 14, 2020 7:31 pm
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

We found the DB error which is now fixed. Your 31507 reports are back online but the agent continues to be offline. We looked and it is not communicating with our network at all. Nothing for at least four days. One odd thing is that both your 31507 and 31508 show no DNS servers. Maybe check or re-in...
by Mike
Tue Apr 14, 2020 6:54 pm
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

Great, thanks for confirming that.

Right now, we're working on finding the DB bug that you've submitted. If you could hold off on contacting the ISP, I can help you with that as soon as we solve this other problem. Just wanted to acknowledge your post.
by Mike
Tue Apr 14, 2020 6:17 pm
Forum: Outages.io features, agent or service questions
Topic: Using Outages.io - help confirming problem network
Replies: 14
Views: 5250

Re: Using Outages.io - help confirming problem network

Hi Sam. First, can you share what the agent ID is so that I can go look at its reports. We received an email from someone named Sam earlier, explaining that they were seeing a database error. I looked into this and sure enough, whom ever reported that let us know about a bug we didn't know about. We...