Search found 49 matches

by KelAuth
Fri Jan 15, 2021 3:38 pm
Forum: Outages.io features, agent or service questions
Topic: Constant site crashes
Replies: 2
Views: 35

Re: Constant site crashes

Just talked with one of the site devs and they tell me this is the issue.

https://techdows.com/2020/07/chrome-cra ... error.html

I didn't look closely enough and thought it was something we've addressed before.
by KelAuth
Thu Jan 14, 2021 4:58 pm
Forum: Release notes / new features
Topic: Beyond outages to be removed
Replies: 0
Views: 49

Beyond outages to be removed

After a great deal of testing and consideration, we have decided to remove the Beyond level of outages and stats. Outages.io is meant for monitoring the local Internet service and provider offering it. Any outages which are experienced through the Internet provider are valid in that customers can us...
by KelAuth
Thu Jan 14, 2021 4:50 pm
Forum: Outages.io features, agent or service questions
Topic: Premium activation time
Replies: 2
Views: 48

Re: Premium activation time

Hi,

Sorry for the delay.
For some reason, we're not seeing notifications about posts in the forums and have to look into that.

Yes, there is no mechanism which allows us to handle the costs of SMS so at this time, that is only for Organization level members.
by KelAuth
Wed Jan 06, 2021 10:29 am
Forum: Outages.io FAQ
Topic: Creating agents, troubleshooting install problems
Replies: 0
Views: 94

Creating agents, troubleshooting install problems

IMPORTANT Creating a new agent means the process of both creating its reports in your control panel and downloading, installing the software on the PC/device. These two components are associated. If one is removed, your reports can no longer be updated. For example, if you remove the software from ...
by KelAuth
Tue Dec 15, 2020 2:25 pm
Forum: Outages.io FAQ
Topic: If outages show the wrong 'local' or 'provider' network
Replies: 0
Views: 134

If outages show the wrong 'local' or 'provider' network

An automated algorithm is employed to determine at which point Internet connection problems are occurring such as on the local network, with the provider or beyond. In some cases, it is not possible for the algorithm to automatically determine this and human intervention is required. The way to tell...
by KelAuth
Sat Oct 17, 2020 12:18 pm
Forum: Release notes / new features
Topic: Social sharing of reports - first phase
Replies: 0
Views: 263

Social sharing of reports - first phase

We know how important it can be to have proof of Internet problems to show your provider, employer, professor and others and we finally have a first version of this available for members. Today, we are very excited to announce the ability to share a section of your reports on Facebook and Twitter. W...
by KelAuth
Sat Oct 10, 2020 2:51 pm
Forum: Outages.io success stories
Topic: Switched to a different ISP after using Outages.io
Replies: 0
Views: 304

Switched to a different ISP after using Outages.io

We appreciate hearing how Outages.io helps you solve problems - here's another email we received from an IT guy troubleshooting a customer's connection issues. Glad to hear it helped! ----------------------------------------------------------------------------------------- Customer issue solved by s...
by KelAuth
Sat Oct 10, 2020 2:44 pm
Forum: Outages.io success stories
Topic: WOW service issue solved by Outages.io software
Replies: 0
Views: 207

WOW service issue solved by Outages.io software

Here's a testimonial shared with us by email a few months ago. Thanks, John, for giving us permission to post it on our site! ------------------------------------------------- A while ago I was having intermittent internet loss with my WOW service. I own my Surfboard Modem and Netgear WNDR4300v2 Rou...
by KelAuth
Sun Aug 09, 2020 9:29 am
Forum: Explainer videos and howtos
Topic: Howto: Installing the Linux Internet monitoring agent software
Replies: 0
Views: 567

Howto: Installing the Linux Internet monitoring agent software

This information is taken directly from the dashboard where members can download and install our Linux based Internet troubleshooting agent. We have tested on Centos7, Centos 8 and Ubuntu. Once these steps have been followed, the Linux agent will be downloaded and automatically started. Please let u...
by KelAuth
Thu Jul 30, 2020 11:00 am
Forum: Outages.io FAQ
Topic: Manage menu
Replies: 0
Views: 520

Manage menu

The mange menu is where members control the data and installation of software agents. When a software agent is created and its software then installed onto a PC/server/device, an association is created between the software running at the location being monitored and its corresponding reports in the ...