Search found 52 matches

by KelAuth
Wed Apr 14, 2021 10:40 am
Forum: Release notes / new features
Topic: Community level split into two levels. 14 day trial on all new agents
Replies: 0
Views: 199

Community level split into two levels. 14 day trial on all new agents

After several months of monitoring how Outages.io is being used by members, we have determined that it would be best to split our Community level (Light and Standard views) into two separate packages. 14 day trial period All newly installed agents now come with a 14 day trial of Extended level repor...
by KelAuth
Fri Apr 09, 2021 7:52 pm
Forum: Outages.io FAQ
Topic: Earning points by sharing www.outages.io
Replies: 0
Views: 263

Earning points by sharing www.outages.io

Once logged into the control panel, you will notice an item called Points at the top of the main menu. Clicking on this item brings up a page showing points earned for letting others know about www.outages.io. In each agent dashboard, there is an option called 'Available packages' where reports can ...
by KelAuth
Fri Apr 09, 2021 7:33 pm
Forum: Release notes / new features
Topic: Earn points by sharing www.outages.io
Replies: 0
Views: 188

Earn points by sharing www.outages.io

Once logged into the control panel, you will notice a new item called Points at the top of the main menu. Clicking on this item brings up a page showing points earned for letting others know about www.outages.io. In each agent dashboard, there is an option called 'Available packages' where reports c...
by KelAuth
Mon Mar 08, 2021 9:16 pm
Forum: Articles and services related posts
Topic: Fix ‘status_access_violation’ Error in Chrome and Edge
Replies: 0
Views: 388

Fix ‘status_access_violation’ Error in Chrome and Edge

If you get 'aw snap' errors in Chrome or problems using Edge, the problem is not on the service side but with the browser.

Please see this article for more information.
by KelAuth
Mon Feb 15, 2021 7:41 pm
Forum: Articles and services related posts
Topic: Howto: Inactive / Excessive outages and notifications
Replies: 0
Views: 284

Howto: Inactive / Excessive outages and notifications

Before setting notifications to send inactive emails/SMS or alerts, a basic knowledge of what constitutes an inactive status should be understood. There are only two kinds of Internet disconnections. One is an IP routing issue and the other is almost anything else. While this may sound like an attem...
by KelAuth
Mon Feb 15, 2021 6:11 pm
Forum: Articles and services related posts
Topic: Getting started
Replies: 0
Views: 230

Getting started

A few things to help you get started. Date/time and time zone : A time zone can be set for each agent installed. This allows members and Partners to monitor Internet services in different geographical locations. Setting the time zone ensures that your reports for each agent will have the correct dat...
by KelAuth
Mon Feb 08, 2021 5:24 pm
Forum: Outages.io FAQ
Topic: Overview map - Organizations
Replies: 0
Views: 324

Overview map - Organizations

The overview map shows in near real time all locations experiencing connection issues and/or alerts that must be dealt with. org-overview-map.png Status view This view shows any combination of all active, inactive and disconnected locations. Each status can be separately controlled to show or not to...
by KelAuth
Thu Feb 04, 2021 1:01 pm
Forum: Outages.io FAQ
Topic: Creating users - Organizations
Replies: 0
Views: 211

Creating users - Organizations

Organization managers can create their own users such as IT personnel and users that may or may not be able to change agent settings. Only a manager can add/remove users along with enabling and disabling certain agent features. Admins are typically uses that will have access to all agents and inform...
by KelAuth
Mon Feb 01, 2021 7:36 pm
Forum: Articles and services related posts
Topic: Important - Cable and wireless Internet services
Replies: 0
Views: 256

Important - Cable and wireless Internet services

Cable and wireless provider based Internet services have an additional layer of potential problems as these services are provided using both signal levels and TCP/IP routing. This presents a problem in that Outages.io cannot monitor cable or wireless signal levels but it can give you hints. Your age...
by KelAuth
Fri Jan 15, 2021 3:38 pm
Forum: Outages.io features, agent or service questions
Topic: Constant site crashes
Replies: 2
Views: 315

Re: Constant site crashes

Just talked with one of the site devs and they tell me this is the issue.

https://techdows.com/2020/07/chrome-cra ... error.html

I didn't look closely enough and thought it was something we've addressed before.