Search found 160 matches

by Outages.io_Support
Sun Nov 15, 2020 10:19 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

As an update, the developer does see something interesting in another log that was posted in another question. We have not been able to replicate this as the agent is still installing on some windows and not others. Every last machine we've tried worked. We need to find one that doesn't so the devel...
by Outages.io_Support
Sun Nov 15, 2020 10:14 am
Forum: Windows
Topic: Installing Error
Replies: 9
Views: 108

Re: Installing Error

As an update, the developer does see something interesting in your log. Our problem is that we have not been able to replicate this as the agent is still installing on some windows and not others. Every last machine we've tried worked. We need to find one that doesn't so the developer can run some t...
by Outages.io_Support
Sun Nov 15, 2020 9:16 am
Forum: Windows
Topic: Installing Error
Replies: 9
Views: 108

Re: Installing Error

Thank you for taking the time to share your log. Our Windows developer will take a look at this as soon as possible.
by Outages.io_Support
Sun Nov 15, 2020 8:39 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

>Will either of the devices, software or hardware, detect a failing router? Nice to hear it's working again. The agents cannot know if something is failing but there is a way to know when it's not actually IP problems. If you see disconnections but no outage, it usually indicates that something is f...
by Outages.io_Support
Fri Nov 13, 2020 12:51 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

We are based in Arizona so do understand what you are talking about :). The hardware agent sounds like it will help you with this in an ongoing way and give you better information than what you are getting now. You'll know when you are experiencing outages vs disconnections which could be another pr...
by Outages.io_Support
Fri Nov 13, 2020 10:54 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

Can you tell me a little more about how your main Internet is behaving.
It almost sounds like something is using up all your bandwidth. Maybe you're not experiencing outages but something else that is further causing your service to get throttled.
by Outages.io_Support
Fri Nov 13, 2020 9:13 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

The data plans (complete money grab) are tiny for mobiles compared to home service and is easily reached. Using a phone as a hot spot definitely uses up way more data than folks expect. It's not clear yet to me what you have for services :). You have home Internet provided by <company name>. That se...
by Outages.io_Support
Fri Nov 13, 2020 8:55 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

>It said I couldn't reply to the private message: >Some users couldn’t be added as they have disabled private message receipt. Thanks. Someone must have disabled private messages acceptance for this account. I've enabled it again. >Did I also tell you that this has caused my cell data to be overrun?...
by Outages.io_Support
Fri Nov 13, 2020 8:01 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1411

Re: setup error

Hi, Thank you for ordering. I'll look at why you were not able to reply on the site. I just checked and your order had not gone out yet since we received our shipment last night and immediately started preparing the orders. I'll make sure that yours is expedited when it goes out today. Hopefully, yo...
by Outages.io_Support
Thu Nov 12, 2020 8:26 am
Forum: Outages.io features, agent or service questions
Topic: How is "beyond" destermined?
Replies: 10
Views: 198

Re: How is "beyond" destermined?

I'll check. Maybe the fix was not sent to production yesterday if they were working on other things.