Search found 160 matches

by Outages.io_Support
Wed Nov 11, 2020 6:34 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1410

Re: setup error

Thank you for working with us, we very much appreciate that. We spent more time on this and found that there was one small bug in our code but not the agent. Since I last posted that we were seeing others experiencing the same, we've not seen any issues since and all agents being installed are compl...
by Outages.io_Support
Wed Nov 11, 2020 4:34 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1410

Re: setup error

"desktop2 has not been updated (windows update) for a long time, so it's probably not that." By that I meant that updates from Microsoft are not the culprit. (Why is it when I start to make a reply here, my internet goes out??? :D ) I have installed various softwares on both desktops (and laptop) w...
by Outages.io_Support
Wed Nov 11, 2020 1:20 pm
Forum: Outages.io features, agent or service questions
Topic: How is "beyond" destermined?
Replies: 10
Views: 198

Re: How is "beyond" destermined?

Here is the update and what we have found. First, there was a small error in what we call our classification code. It's not really an error, it's more that code is not able to see things in the same way that a human being can and this is part of the ongoing development work at our end, to try and ke...
by Outages.io_Support
Wed Nov 11, 2020 11:47 am
Forum: Outages.io features, agent or service questions
Topic: How is "beyond" destermined?
Replies: 10
Views: 198

Re: How is "beyond" destermined?

Hi,

Yes, we've found an error in the classification algorithm and are looking at it right now.
Give us a little while to figure this out, test and get back to you.
by Outages.io_Support
Wed Nov 11, 2020 11:32 am
Forum: Outages.io features, agent or service questions
Topic: How is "beyond" destermined?
Replies: 10
Views: 198

Re: How is "beyond" destermined?

In terms of the provider information, here is what is going on. The actual Provider is TISCALI-UK who is also TalkTalk Communications Limited, GB because of a merger. Your provider is in fact British Telecom which is using/reselling the above network. Your business service is called Btopenworld whic...
by Outages.io_Support
Wed Nov 11, 2020 11:05 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1410

Re: setup error

Hi, We now have reports showing that no matter if not fully updated or fully updated, it does not make a difference. The installer seems to fail on some Windows and not others. For example, it might install on a win10 fully updated or not but it won't on another win10 fully or not fully updated. It ...
by Outages.io_Support
Wed Nov 11, 2020 10:35 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1410

Re: setup error

Hi, Yes, we are now seeing more of this happening today. It is as if something has changed on the Microsoft site/s that needs to be addressed. I won't know much else until the Windows developer looks at this. It might be as simple as needing a new .NET or some other package from Microsoft as a temp ...
by Outages.io_Support
Wed Nov 11, 2020 8:47 am
Forum: Outages.io features, agent or service questions
Topic: How is "beyond" destermined?
Replies: 10
Views: 198

Re: How is "beyond" destermined?

Hi and thanks for your question. >I'm getting outages reported as beyond my ISP, and yet the hop count is only 2. I've not looked at your reports but my guess is there are a fair number of private IP's in the mix. >How does the agent determine that it is beyond? Is it by comparing the whois of the r...
by Outages.io_Support
Wed Nov 11, 2020 8:27 am
Forum: Outages.io features, agent or service questions
Topic: Hardware Agent Fails to Remain Running
Replies: 1
Views: 85

Re: Hardware Agent Fails to Remain Running

Hi James, >I have a new hardware agent which I received last week and it's failed to remain running for more than about 10 minutes. >I plugged it in and created an agent on the website, successfully communicating with it and setting it up. Hardware agents are pre-created and waiting for you to activ...
by Outages.io_Support
Tue Nov 10, 2020 7:14 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1410

Re: setup error

Hi, As an update, we think we may have found a lead or at least, have seen the issue but it's not the same as yours. In your case, the installer thinks the agent is already installed but in our case, the installer simply fails and does not complete. We now have some logs which show some of the same ...