Search found 160 matches

by Outages.io_Support
Tue Nov 10, 2020 3:29 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Thank you for understanding. It is important to us when someone takes the time to post about problems. Many just leave without saying a word and no matter how much testing we do, there are always little things that are missed. I will share what my findings as soon as I hear back from the additional ...
by Outages.io_Support
Tue Nov 10, 2020 1:38 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

I'll reach out to some additional people. I don't doubt there is something wrong but we need to be able to replicate it in order to know what to fix.
by Outages.io_Support
Tue Nov 10, 2020 1:25 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Hi, Why is it hard to believe that we cannot duplicate this problem? It is in our best interest to help you, not give you excuses to not want to use our service. Any problems that are brought to us become instantly critical. We do not want people to leave frustrated therefore spend a lot of time tes...
by Outages.io_Support
Tue Nov 10, 2020 12:40 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Hi, This was passed on to me if someone wants to give it a try. Since we cannot replicate the problem, we have no way of testing. Method 1: Run the fixit provided in the following link and check if you’re able to uninstall the program installed on the computer and then reinstall the program. ‘Fix pr...
by Outages.io_Support
Wed Nov 04, 2020 1:24 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Your efforts are appreciated and the info you've shared sent to the dev. Keep an eye on this post for replies as we'll update it as soon as we get more info or a solution from the dev.

Your patience is appreciated.
by Outages.io_Support
Wed Nov 04, 2020 12:30 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Hi,

Just to be sure, I assume you looked for other kinds of instances, not just Echo Networks so;

Outages Internet
Echo_Networks_Service
Echo Networks
echonetworks

What ever you might find in the log that implies something that could have ended up in the registry.
by Outages.io_Support
Wed Nov 04, 2020 12:25 pm
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

The additional .NET package was provided because Microsoft had not pushed it at the time and it was needed for the installer to complete.
As you can tell in this case, your PC already has it installed which is why that failed.

Looks like we have to wait for the developer to give us some insight.
by Outages.io_Support
Wed Nov 04, 2020 11:02 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Hi, Yes, it sounded like you have experience, I just didn't want to presume :). Yes, if you could look and remove anything you find then try again, that could be a lead. The NutPile version was replaced with the Echo Networks version around March or so. If you look at the log you posted, there might...
by Outages.io_Support
Wed Nov 04, 2020 9:37 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Just out of curiosity, do you know how to search the Windows registry? If you do, maybe look for some Echo Networks entries like you see in the logs. It appears that maybe the installer is not able to complete and possibly leaving something behind in the registry because of that. That could be usefu...
by Outages.io_Support
Wed Nov 04, 2020 9:34 am
Forum: Windows
Topic: setup error
Replies: 61
Views: 1409

Re: setup error

Hi, No, as long as it is the current agent software, you can re-use it as many times as you like. The installer will simply prompt you for your outages.io login credentials so that it can create a new report in your account. I don't have much else at this moment as I'm waiting to hear back from the ...