SOLVED: Trying to install on Linux

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dadaksa
Posts: 18
Joined: Tue Apr 28, 2020 5:25 pm

Re: Trying to install on Linux

Post by dadaksa »

hello,

It seems it is working now!

And I think I know why. Something must have happened during the system upgrade to the new LTS base of Ubuntu so it ended up running as user. Once I started it up as root it worked. Now I have to figure out why it changed from starting as root, to starting as user during the upgrade. Though maybe it's not really relevant anymore and I should just find a new place to insert the line to have it auto-start on system boot. It is still strange as I was able to ping Google and the address you gave me as user. But maybe the client needs other functions that unlike "ping" have to be done as root.

Again thank you so much and I really hope this did not completely waste your time!

Sincerely,
Dada

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Outages.io_Support
Posts: 98
Joined: Wed Feb 12, 2020 11:09 am

Re: Trying to install on Linux

Post by Outages.io_Support »

No waste of time what so ever. Challenges are how one learns and more importantly, you stuck to it also which makes it worth the time to help.

The forum is quite new and it takes time to see people sign up but I think eventually, we'll find some great people that can offer their own suggestions and help.

Unfortunately, we cannot know every piece of software and hardware and combinations ever made but we can make some educated guesses as we try to find ideas and leads to problems.

Noticing the user level is an important find on your find.

User level simply didn't dawn on me. I focused more on what was not happening than user level since everything I test is usually as root.
I suppose the best way would be a limited user that has access to ICMP on the server since that's the only thing that seemed missing.

Now that you have it working at least, we'd love your input on how it works with and without VPN.
We suspect that without VPN, it will work as expected but with VPN, the network becomes the remote and a shared one with limited access at that.
We further suspect that speed testing and ICMP will not be possible but we've not tested this.
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dadaksa
Posts: 18
Joined: Tue Apr 28, 2020 5:25 pm

Re: Trying to install on Linux

Post by dadaksa »

Glad it's useful learning for us all!

Regarding the VPN I needed it yesterday and forgot to turn it off. I still see speed checks, hops and all the other information. So I guess the client works fine with or without VPN. At least the way my VPN is configured. Maybe that would also affect.

If there is anything you like me to test let me know.

Dada

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Outages.io_Support
Posts: 98
Joined: Wed Feb 12, 2020 11:09 am

Re: Trying to install on Linux

Post by Outages.io_Support »

When you enable the VPN, your local network effectively becomes part of the remote network, subject to the remote networks permissions, policies, limitations etc. Different VPN providers would differ in how they have things configured.

I'm surprised to hear that you speed testing works because that would be using the VPN providers network. so, from your PC, through the VPN provider to the speed testing site, back to the VPN and on back to your PC. That's using the VPN providers bandwidth. Either they aren't worried about it or they aren't blocking/configured right. I really don't know as I've never tested such an idea.

You should be able to tell when you are using your provider or VPN by looking at the standard dashboard where you'll see your gateway and probably DNS servers change too.

Any input you can provide on how the agent works over a VPN would be helpful and appreciated.
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Are the issues in your local network, with your Internet provider or beyond?
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dadaksa
Posts: 18
Joined: Tue Apr 28, 2020 5:25 pm

Re: Trying to install on Linux

Post by dadaksa »

Hello,

Not sure what more I can tell about the VPN. All seems to work nominally with or without it running.

In the past I have tested the connection speed from many locations and found that the VPN never blocked such tests and that there is very little difference in speed with or without. They do not seem to be worried about speed testing. Probably it takes very little bandwidth compared to streaming, bittorrent and other high bandwidth uses.

I am using "Private Internet Access" since probably 10 years now. They are cheap (using the specials) rarely have trouble and have a proven 'no logging' policy.

Clear from the speed tests with the client is that I never get the 10Mps I am promised. Mostly much less. The outages have been less the last days which is good for our use but bad to show Telmex. The days before we had many half day and longer outages.

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Outages.io_Support
Posts: 98
Joined: Wed Feb 12, 2020 11:09 am

Re: Trying to install on Linux

Post by Outages.io_Support »

Thanks for feedback.

They key to getting the best reports is to run the agent on something that can remain on 24/7 if possible. If that is not your main PC, then a very low cost second PC or a hardware agent. The only way to really know what is going on is to log everything non stop, at least for a while so you can also see trends.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
Save countless hours by letting Outages.io help you find Internet connection problems.

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