setup error

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spugaroony
Posts: 1
Joined: Fri Sep 04, 2020 12:27 pm

setup error

Post by spugaroony »

I am a new user trying to install in Windows 10.

Getting the error below, but I have no earlier installations.

Advice?
outages setup error.png
outages setup error.png (44.75 KiB) Viewed 167 times

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Outages.io_Support
Posts: 98
Joined: Wed Feb 12, 2020 11:09 am

Re: setup error

Post by Outages.io_Support »

Hi,
Let's begin with a starting point.

Can you check your Services so we can make 100% sure the agent never got installed.

To open the Windows Services Manager on your Windows 10 computer, do the following:

Right-click on the Start button to open the WinX Menu
Select Run
Type services.msc in the Run box which opens
Windows Services Manager will open.

Once there, look for the Echo Networks or the NutPile service depending on when you installed the agent.
If you don't see anything like that and you don't see the same in your uninstallable software list, then it may have been removed at some point earlier.

Let me know how that goes.
I'm with the Outages.io support team. Please post your question and I'll try to answer

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