setup error

Free Internet troubleshooting agent for Windows 7, 8 and 10. Outages.io automatically finds connectivity issues and gives you hard facts.
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Outages.io_Support
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Re: setup error

Post by Outages.io_Support »

Thank you for working with us, we very much appreciate that.

We spent more time on this and found that there was one small bug in our code but not the agent. Since I last posted that we were seeing others experiencing the same, we've not seen any issues since and all agents being installed are completing. Truly a mystery that we're keeping a close eye on.

I'll be sure to upgrade your hardware agent reports as a thank you and to help you figure out what is going on with your Internet.
In fact, once you get it, if you need any help what so ever, just start a new post in the 'Outages.io features, agent or service questions' and we'll help you right away.

As soon as we discover more information about the installer issue, we'll keep updating this post as well.
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lklawrie
Posts: 39
Joined: Tue Oct 27, 2020 9:18 am

Re: setup error

Post by lklawrie »

Just saw your private message, which I cannot reply to.

Obviously, I did not see it earlier -- and bought the hardware agent last night. If you could help expedite shipping, that would be great.

(We've had 43 approximate outages today, and it's only 2pm here)
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Linda

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Outages.io_Support
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Re: setup error

Post by Outages.io_Support »

Hi,

Thank you for ordering. I'll look at why you were not able to reply on the site.

I just checked and your order had not gone out yet since we received our shipment last night and immediately started preparing the orders. I'll make sure that yours is expedited when it goes out today.

Hopefully, you will soon have a better idea of what is going on with your Internet.
I'm with the Outages.io support team. Please post your question and I'll try to answer

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lklawrie
Posts: 39
Joined: Tue Oct 27, 2020 9:18 am

Re: setup error

Post by lklawrie »

It said I couldn't reply to the private message:
Some users couldn’t be added as they have disabled private message receipt.
Thanks for any help. Did I also tell you that this has caused my cell data to be overrun? It shouldn't happen but I'm wondering if somehow the "throttling" of the cell data is causing the internet to shut down. Shouldn't happen but....
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Linda

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Outages.io_Support
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Re: setup error

Post by Outages.io_Support »

>It said I couldn't reply to the private message:
>Some users couldn’t be added as they have disabled private message receipt.

Thanks. Someone must have disabled private messages acceptance for this account. I've enabled it again.

>Did I also tell you that this has caused my cell data to be overrun? It shouldn't happen but I'm wondering if somehow the
>"throttling" of the cell data is causing the internet to shut down. Shouldn't happen but....

When you say 'this has caused', do you mean your main Internet connection not being reliable at the moment?
Assuming the services are by two different providers and you're not using your cell as a hot spot, being throttled on your cell phone should be a separate issue.
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lklawrie
Posts: 39
Joined: Tue Oct 27, 2020 9:18 am

Re: setup error

Post by lklawrie »

When you say 'this has caused', do you mean your main Internet connection not being reliable at the moment?
Assuming the services are by two different providers and you're not using your cell as a hot spot, being throttled on your cell phone should be a separate issue.
The first time this happened, my husband (who uses his tablet extensively -- especially at night) used the "cell" capability (4G in our area) and ran up 4GB of usage. Our plan is a 4GB shared data. (that was back on 10/27 -- coincidently when I signed up for this service :D ) We had 3GB of carryover and somehow my phone used that up quickly too.

They are not the same providers. Thanks for your reply.
-------
Linda

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Re: setup error

Post by Outages.io_Support »

The data plans (complete money grab) are tiny for mobiles compared to home service and is easily reached.
Using a phone as a hot spot definitely uses up way more data than folks expect.

It's not clear yet to me what you have for services :).

You have home Internet provided by <company name>.
That service is acting badly so you've been using your cell phone which is with another company, as a hot spot more and more.
Now you are seeing what appears to be or is throttling on your cell service, but, also your home service?
I'm with the Outages.io support team. Please post your question and I'll try to answer

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lklawrie
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Joined: Tue Oct 27, 2020 9:18 am

Re: setup error

Post by lklawrie »

You have home Internet provided by <company name>.
That service is acting badly so you've been using your cell phone which is with another company, as a hot spot more and more.
Now you are seeing what appears to be or is throttling on your cell service, but, also your home service?
Internet is provided by a company here called "Visionary".

Cell service is from Verizon -- no, we are not using mobile hot spots there. But were using the 4G line/data, rather than relying on the internet wireless.

Since we have run out of data on the cell service, we are in something called "Safety mode". for another 13 days or so, unless we opt to buy "more".
The home internet seems like it's throttling bandwidth. But that's not part of the plan. Or between the two of us, we're even sharing reduced band width -- hard to explain but guessing. (And they aren't responding to my emails.... about to actually call them).
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Linda

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Outages.io_Support
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Re: setup error

Post by Outages.io_Support »

Can you tell me a little more about how your main Internet is behaving.
It almost sounds like something is using up all your bandwidth. Maybe you're not experiencing outages but something else that is further causing your service to get throttled.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
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lklawrie
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Joined: Tue Oct 27, 2020 9:18 am

Re: setup error

Post by lklawrie »

Well, you've opened a can of worms... :lol:

I'm pretty definite the internet service is dropping. My low tech monitor is a couple of wireless cameras that report every time they can't get service. We also watch the internet connection widgets on the screens. We do not have bandwidth limitations on this service -- it is a wireless connection (dish like) to a tower. In our case, we can't get directly to one of their towers -- we are instead on a relay tower that is a ridge or two over from our house.

The bandwidth comment was from my husband -- a theory. (we're both engineering/computer geeks so there is some education behind the theories). He was just pointing out what he observed in practice. As we were using tablets/phones, wireless internet connected, it almost looked like we were sharing some bandwidth.

Just spent an hour on the phone with the internet provider -- he's trying to get in touch with the local administrators. (Main company is in Wyoming, we're in southern Colorado -- they bought out a local company...) He has "escalated" it to his supervisor -- partially because I asked for a refund. Since October 1, we have had about 306 dropped connections (maybe not quite that many because my low tech monitor is two cameras). I now have a spreadsheet showing the "outages" they report. As even more background, earlier (Sep or Oct) the outages were every 20 minutes like clockwork. A local guy did something and magically that all cleared up. Until it didn't.

I apologize if you are not familiar with USA states or general terrain. The ridge where the relay tower is on is not particularly accessible, I believe, which only compounds things. Not to mention it's hunting season and local techs may be out hunting.

Thanks for listening.
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Linda

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