Installing Error

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jcwilkie45
Posts: 4
Joined: Sun Nov 15, 2020 6:51 am

Installing Error

Post by jcwilkie45 »

Hi there, I am having the same issue - installer is failing

I have full admin rights as I am the only user on the laptop.

Error log below

[20D0:1188][2020-11-15T13:47:04]i001: Burn v3.11.0.1701, Windows v10.0 (Build 18363: Service Pack 0), path: C:\Users\jcwil\AppData\Local\Temp\{38DFFEB9-A3E6-46D4-8515-9B8DEA4BCDE7}\.cr\Echo_Networks_Service_Installer_V1.61.2005_Release.exe
[20D0:1188][2020-11-15T13:47:04]i009: Command Line: '-burn.clean.room=C:\Users\jcwil\Downloads\otm_1.61.2005_windows\Echo_Networks_Service_Installer_V1.61.2005_Release.exe -burn.filehandle.attached=644 -burn.filehandle.self=648'
[20D0:1188][2020-11-15T13:47:04]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\jcwil\Downloads\otm_1.61.2005_windows\Echo_Networks_Service_Installer_V1.61.2005_Release.exe'
[20D0:1188][2020-11-15T13:47:04]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\jcwil\Downloads\otm_1.61.2005_windows\'
[20D0:1188][2020-11-15T13:47:04]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\jcwil\AppData\Local\Temp\Echo_Networks_Service_20201115134704.log'
[20D0:1188][2020-11-15T13:47:04]i052: Condition '(VersionNT64 > v6.1) OR ((VersionNT64 = v6.1) AND (ServicePackLevel >= 1))' evaluates to true.
[20D0:1188][2020-11-15T13:47:04]i000: Setting string variable 'WixBundleName' to value 'Echo Networks Service'
[20D0:1188][2020-11-15T13:47:04]i000: Setting string variable 'WixBundleManufacturer' to value 'Echo Networks LLC'
[20D0:01D4][2020-11-15T13:47:04]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[20D0:01D4][2020-11-15T13:47:05]i000: Setting version variable 'WixBundleFileVersion' to value '1.61.2005.0'
[20D0:1188][2020-11-15T13:47:05]i100: Detect begin, 3 packages
[20D0:1188][2020-11-15T13:47:05]i000: Setting string variable 'NETFRAMEWORK40CLIENT' to value '1'
[20D0:1188][2020-11-15T13:47:05]i052: Condition 'NETFRAMEWORK40CLIENT' evaluates to true.
[20D0:1188][2020-11-15T13:47:05]i101: Detected package: NetFx40ClientRedist, state: Present, cached: None
[20D0:1188][2020-11-15T13:47:05]i101: Detected package: vc140, state: Absent, cached: None
[20D0:1188][2020-11-15T13:47:05]i101: Detected package: EchoNetworksServiceInstaller.msi, state: Absent, cached: Complete
[20D0:1188][2020-11-15T13:47:05]i199: Detect complete, result: 0x0
[20D0:01D4][2020-11-15T13:47:10]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[20D0:1188][2020-11-15T13:47:10]i200: Plan begin, 3 packages, action: Install
[20D0:1188][2020-11-15T13:47:10]w321: Skipping dependency registration on package with no dependency providers: NetFx40ClientRedist
[20D0:1188][2020-11-15T13:47:10]w321: Skipping dependency registration on package with no dependency providers: vc140
[20D0:1188][2020-11-15T13:47:10]i000: Setting string variable 'WixBundleLog_vc140' to value 'C:\Users\jcwil\AppData\Local\Temp\Echo_Networks_Service_20201115134704_000_vc140.log'
[20D0:1188][2020-11-15T13:47:10]i000: Setting string variable 'WixBundleRollbackLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\jcwil\AppData\Local\Temp\Echo_Networks_Service_20201115134704_001_EchoNetworksServiceInstaller.msi_rollback.log'
[20D0:1188][2020-11-15T13:47:10]i000: Setting string variable 'WixBundleLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\jcwil\AppData\Local\Temp\Echo_Networks_Service_20201115134704_001_EchoNetworksServiceInstaller.msi.log'
[20D0:1188][2020-11-15T13:47:10]i201: Planned package: NetFx40ClientRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[20D0:1188][2020-11-15T13:47:10]i201: Planned package: vc140, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[20D0:1188][2020-11-15T13:47:10]i201: Planned package: EchoNetworksServiceInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[20D0:1188][2020-11-15T13:47:10]i299: Plan complete, result: 0x0
[20D0:1188][2020-11-15T13:47:10]i300: Apply begin
[20D0:1188][2020-11-15T13:47:10]i010: Launching elevated engine process.
[20D0:1188][2020-11-15T13:47:11]i011: Launched elevated engine process.
[20D0:1188][2020-11-15T13:47:11]i012: Connected to elevated engine.
[2B44:3AAC][2020-11-15T13:47:11]i358: Pausing automatic updates.
[2B44:3AAC][2020-11-15T13:47:11]i359: Paused automatic updates.
[2B44:3AAC][2020-11-15T13:47:11]i360: Creating a system restore point.
[2B44:3AAC][2020-11-15T13:47:26]i361: Created a system restore point.
[2B44:3AAC][2020-11-15T13:47:26]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, options: 0x7, disable resume: No
[2B44:3AAC][2020-11-15T13:47:26]i000: Caching bundle from: 'C:\Users\jcwil\AppData\Local\Temp\{958B211E-C6C6-461D-A411-D23B20F2C741}\.be\EchoNetworksServiceSetup.exe' to: 'C:\ProgramData\Package Cache\{5ed2c352-22ff-4aba-8116-cf877cc8c326}\EchoNetworksServiceSetup.exe'
[2B44:3AAC][2020-11-15T13:47:26]i320: Registering bundle dependency provider: {5ed2c352-22ff-4aba-8116-cf877cc8c326}, version: 1.61.2005.0
[2B44:3AAC][2020-11-15T13:47:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, resume: Active, restart initiated: No, disable resume: No
[2B44:33F0][2020-11-15T13:47:26]i305: Verified acquired payload: vc140 at path: C:\ProgramData\Package Cache\.unverified\vc140, moving to: C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe.
[2B44:33F0][2020-11-15T13:47:26]i304: Verified existing payload: EchoNetworksServiceInstaller.msi at path: C:\ProgramData\Package Cache\{D30F7507-9D1C-4638-87A7-385A2D0B3B3E}v1.61.2005\EchoNetworksServiceInstaller.msi.
[2B44:3AAC][2020-11-15T13:47:26]i301: Applying execute package: vc140, action: Install, path: C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe, arguments: '"C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe" /install /passive /quiet /norestart'
  • [2B44:3AAC][2020-11-15T13:47:29]e000: Error 0x80070666: Process returned error: 0x666
    [2B44:3AAC][2020-11-15T13:47:29]e000: Error 0x80070666: Failed to execute EXE package.
    [20D0:1188][2020-11-15T13:47:29]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[20D0:1188][2020-11-15T13:47:29]i319: Applied execute package: vc140, result: 0x80070666, restart: None
  • [20D0:1188][2020-11-15T13:47:29]e000: Error 0x80070666: Failed to execute EXE package.
[2B44:3AAC][2020-11-15T13:47:29]i351: Removing cached package: vc140, from path: C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\
[2B44:3AAC][2020-11-15T13:47:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, resume: None, restart: None, disable resume: No
[2B44:3AAC][2020-11-15T13:47:29]i330: Removed bundle dependency provider: {5ed2c352-22ff-4aba-8116-cf877cc8c326}
[2B44:3AAC][2020-11-15T13:47:29]i352: Removing cached bundle: {5ed2c352-22ff-4aba-8116-cf877cc8c326}, from path: C:\ProgramData\Package Cache\{5ed2c352-22ff-4aba-8116-cf877cc8c326}\
[2B44:3AAC][2020-11-15T13:47:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, resume: None, restart initiated: No, disable resume: No
[20D0:1188][2020-11-15T13:47:29]i399: Apply complete, result: 0x80070666, restart: None, ba requested restart: No

Have a real problem with ISP and want to log the internet drops

have read and followed the advise in the following post to no avail

viewtopic.php?f=15&t=118

Please help resolve this issue

kind regards

User avatar
Outages.io_Support
Posts: 160
Joined: Wed Feb 12, 2020 11:09 am

Re: Installing Error

Post by Outages.io_Support »

Thank you for taking the time to share your log. Our Windows developer will take a look at this as soon as possible.
I'm with the Outages.io support team. Please post your question and I'll try to answer

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User avatar
Outages.io_Support
Posts: 160
Joined: Wed Feb 12, 2020 11:09 am

Re: Installing Error

Post by Outages.io_Support »

As an update, the developer does see something interesting in your log. Our problem is that we have not been able to replicate this as the agent is still installing on some windows and not others. Every last machine we've tried worked. We need to find one that doesn't so the developer can run some tests.
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jcwilkie45
Posts: 4
Joined: Sun Nov 15, 2020 6:51 am

Re: Installing Error

Post by jcwilkie45 »

So what could be causing,

[2B44:3AAC][2020-11-15T13:47:29]e000: Error 0x80070666: Process returned error: 0x666
[2B44:3AAC][2020-11-15T13:47:29]e000: Error 0x80070666: Failed to execute EXE package.
[20D0:1188][2020-11-15T13:47:29]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[20D0:1188][2020-11-15T13:47:29]e000: Error 0x80070666: Failed to execute EXE package.

I have followed all the other threads about this issue and there are plenty of others with the same issue,

what machines are you installing your software on, please send PC Specs, windows version, updates installed so I can compare the differences

I would purchase your hardware - but it is too expensive and the postage to the UK nearly doubles the price

Many thanks

James

jcwilkie45
Posts: 4
Joined: Sun Nov 15, 2020 6:51 am

Re: Installing Error

Post by jcwilkie45 »

Hi again,

As a quick bit of info

when setting up your map does not show my location, just a white screen in the map view, however the GPS lat & long are there

James

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Outages.io_Support
Posts: 160
Joined: Wed Feb 12, 2020 11:09 am

Re: Installing Error

Post by Outages.io_Support »

Hi,

Yes, the map is in our list of issues to work on so thanks for mentioning it. This problem has been taking priority.

I don't know specifically what the dev noticed in your log compared to others we've seen or maybe had not noticed something until now.
We've tested on all versions of Win 7 32/64 bit, 8 64bit and all of the 10 versions. On all of our tests, the installation completed but we can clearly see that it does not for some members.

In terms of the hardware agent, we charge a minimal fee on top of the hardware for the time it takes to prepare, test and ship and that also includes ongoing software development for features/functionality that only hardware agents have. But yes, shipping is expensive right now, all across the globe it seems.
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Outages.io_Support
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Re: Installing Error

Post by Outages.io_Support »

If you can order one for a lot less from the UK, support would work with you to get it working with our firmware.
Just note that once running our firmware, all ports are locked out to make sure that agents don't get accidentally trashed.
In other words, they become a dedicated agent and nothing else. You'd have to factory reset it to get it back to its original state.
I'm with the Outages.io support team. Please post your question and I'll try to answer

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jcwilkie45
Posts: 4
Joined: Sun Nov 15, 2020 6:51 am

Re: Installing Error

Post by jcwilkie45 »

Outages.io_Support wrote:
Sun Nov 15, 2020 10:57 am
If you can order one for a lot less from the UK, support would work with you to get it working with our firmware.
Just note that once running our firmware, all ports are locked out to make sure that agents don't get accidentally trashed.
In other words, they become a dedicated agent and nothing else. You'd have to factory reset it to get it back to its original state.
Hi there,

Where would I find them in the UK, what are the actual devices called?

many thanks for your responses

regards

James

User avatar
Outages.io_Support
Posts: 160
Joined: Wed Feb 12, 2020 11:09 am

Re: Installing Error

Post by Outages.io_Support »

You could use a GL-iNet MT300N-V2 for example as we have a firmware version and binary for that device.
Maybe look on Amazon or eBay, I'm sure you'd find it there.

BTW, the Windows developer is working on a fix. We were finally able to isolate the problem and a fix should be out soon.
It will be advertised here in the forums.
I'm with the Outages.io support team. Please post your question and I'll try to answer

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Outages.io_Support
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Re: Installing Error

Post by Outages.io_Support »

The update to fix the Windows installer problem has been released. Simply create a new software agent which will give the download to the new version.
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