Agent has been abandoned

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lklawrie
Posts: 46
Joined: Tue Oct 27, 2020 9:18 am

Agent has been abandoned

Post by lklawrie »

Got an email with this subject.

Agent number is not shown in my agents -- I believe it refers to a software agent that I removed a long time ago. But not sure how to tell.
Says it will be removed in 30 days.

Hardware agent has been installed and working except it didn't report an outage that we had (about 20 minutes) a few days ago
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Linda

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Outages.io_Support
Posts: 243
Joined: Wed Feb 12, 2020 11:09 am

Re: Agent has been abandoned

Post by Outages.io_Support »

>Got an email with this subject.
>Agent number is not shown in my agents -- I believe it refers to a software agent that I removed a long time ago.
>But not sure how to tell. Says it will be removed in 30 days.

Yes, it would mean there is an old report being removed. I'll mention this to development because as you mention, you had deleted the agent, therefore, should not have received a notice about it. The notice is for those who have not deleted and may want to re-install it.

>Hardware agent has been installed and working except it didn't report an outage that we had (about 20 minutes) a few days ago

There are many conditions which can cause loss of Internet access which aren't actually IP outages.
Meaning, not all loss of Internet access are TCP/IP AKA routing based problems but other things.

Outages.io is built to mainly monitor IP outages with your provider but often, it's what you don't see that tells the story.
If you don't see IP based outages (logged outages in your reports) but you do experience loss of Internet access or obviously low speeds, the first step is to check everything in your own location to make sure nothing is failing such as a cable, dust in Ethernet connectors, the most basic things.

What Outages.io cannot monitor are signal levels with cable and wireless providers/devices for example but when we're seeing loss of Internet access without outages, that's what is telling us that there are other problems to dig into or ask the provider about.

One great method to use is to find some neighbors that might use the service too. This way, you can compare and correlate your reported loss of Internet access and other findings so that even mystery problems become more obvious.

That said, we are working on another report that will show specifically non outage (IP) based loss of Internet access to help in exactly these situations.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
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