Extended Service Purchase not shown/available on my agent

Ask how a feature works, how agents work, anything related to non specific agent platforms
Post Reply
mikrhicks
Posts: 2
Joined: Sat Apr 17, 2021 10:50 am

Extended Service Purchase not shown/available on my agent

Post by mikrhicks »

I purchased a hardware agent with one year of extended reports. Currently my account does not show the year of extended reports (shows 2 weeks) and I cannot access the dashboard standard view, only light view for my hardware agent. Attempts to access standard view take me to: https://ocp.outages.io/agent/availableP ... /id/xxxxxx.

User avatar
Outages.io_Support
Posts: 264
Joined: Wed Feb 12, 2020 11:09 am

Re: Extended Service Purchase not shown/available on my agent

Post by Outages.io_Support »

Hi,

Can you share the agent ID so I can look into this. And please don't worry, any data accumulated will show even if you cannot see it all now.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
Save countless hours by letting Outages.io help you find Internet connection problems.

User avatar
Outages.io_Support
Posts: 264
Joined: Wed Feb 12, 2020 11:09 am

Re: Extended Service Purchase not shown/available on my agent

Post by Outages.io_Support »

Hi,

No need for the agent ID, I found it.

Thanks to your input, we found a small bug that caused your extended reports to be taken away. When the trial period ended, it put your agent into the community level in error. This has been rectified and we apologize about the error.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
Save countless hours by letting Outages.io help you find Internet connection problems.

mikrhicks
Posts: 2
Joined: Sat Apr 17, 2021 10:50 am

Re: Extended Service Purchase not shown/available on my agent

Post by mikrhicks »

Thank you!

Post Reply