Started using Outages.io

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dinoalcantara
Posts: 2
Joined: Tue Sep 15, 2020 7:50 pm

Started using Outages.io

Post by dinoalcantara »

I started using Outages.io. We've been having intermittent connections with Internet and I want to monitor to see what happens when one of my devices loses their connection.

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Outages.io_Support
Posts: 98
Joined: Wed Feb 12, 2020 11:09 am

Re: Started using Outages.io

Post by Outages.io_Support »

Hi,

Thanks for trying Outages.io and posting your question.

Can you expand a little bit on what the scenario is and what you'd like to achieve and we can go from there.
Our agent cannot know if other devices on your network are losing connectivity or not but the reports can help you to better understand where the problems are originating.

One small point to make is that if the agent is installed on a PC, it could be the PC itself that is losing connectivity. The first test would be if you notice the PC running the agent losing connectivity and can confirm that using another non wireless device in the house/building, that is a good starting point.

Can you tell us more about the situation.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
Save countless hours by letting Outages.io help you find Internet connection problems.

dinoalcantara
Posts: 2
Joined: Tue Sep 15, 2020 7:50 pm

Re: Started using Outages.io

Post by dinoalcantara »

I installed the software to monitor our intermittent internet connections. I suspected that the issue lies with out ISP or an issue with their signal coming into our modem. The software confirms this. When we lose internet connection, all of my router, nodes and devices become disconnected. They have someone coming to test the modem but not for a couple days! The connection seemed to have stabilized for now. Will the paid subscription version detect which devices are causing an issue if that's the case? Can we see which device disconnects?
Thanks,
Dino

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Outages.io_Support
Posts: 98
Joined: Wed Feb 12, 2020 11:09 am

Re: Started using Outages.io

Post by Outages.io_Support »

Thanks for the clarification.

Our agent doesn't have the capability to know about any other devices on your network because it doesn't have access to anything and is likely connected to a switch which doesn't allow devices to see each others traffic. It acts as just another connected item on your network.

However, it's what you don't see that can give you leads on what might be going on.

Check out this article which explains what the statuses are and I'll touch on it here as well.
viewtopic.php?f=32&t=31

The agent cannot monitor your modem or wireless signals but if you are seeing disconnections (Inactive) on a regular basis and if other devices on your network seem to lose Internet access, this might tell you something.

You can isolate these things as the agent will always report IP outages because this is something it can track. No matter how long the outage is, so long as the agent has power and is kept running, it will send its report as soon as it regains Internet access. If you don't see an outage report after being disconnected from the Internet, and especially if you were able to see the agent in 'Inactive' status (Using a mobile or another network), it very likely means the problem was not IP related but something else.

That could be anything from a bad cable to signal levels but if you know the problem is not IP outage related, it gives you a bit more to work with.
To know if these signal problems go beyond your own location, you could have a neighbor install and agent too and if you both see Inactive events around the same times, it tells you that it's more than likely the provider, something up the street and not your own location.

I hope this explanation make sense to you and is helpful.
I'm with the Outages.io support team. Please post your question and I'll try to answer

Are the issues in your local network, with your Internet provider or beyond?
Save countless hours by letting Outages.io help you find Internet connection problems.

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